These terms set out the rules that govern your account on v333 and the conditions under which we provide access to our services, where permitted by local law in Malaysia. Reading them before you use your account helps you understand what we expect, what you can expect from us, and how we handle your rights — including transactions made via Touch 'n Go eWallet, DuitNow and FPX.
Applies to all v333 accounts
Covers Touch 'n Go eWallet & DuitNow
Malaysia-applicable where local law permits
Account and transaction scope included
POLICY POSTURE
What These Terms Cover and How They Apply
By accessing your v333 account or completing any action on the platform — including depositing via Touch 'n Go eWallet, initiating a DuitNow transfer, or processing a payment through FPX — you confirm that you have read and accepted these terms. They apply each time you log in and remain in effect for the duration of your membership. We may update these terms when our services change or when we are required to adjust them. When that happens, the updated version will be published on this page. Continuing to use your account after an update means you accept the revised terms. We recommend checking this page periodically, particularly before making a transaction. These terms do not override any applicable law or regulation in Malaysia. Access to certain features depends on eligibility under local law, and we do not make any representation that all services are available in all regions. Where a conflict arises between these terms and local regulation, local regulation takes precedence. Questions about your specific account situation can be directed to our support team through the contact paths listed on this page.
Touch 'n Go eWallet
DuitNow
FPX Online Banking
Account Wallet Records
POLICY SCOPE
What Falls Inside and Outside This Policy
These terms cover the relationship between you and v333 as it relates to your account, your activity on the platform, and any transactions you initiate. Understanding the boundaries helps you direct questions to the right place.
Account Access
Your login credentials, session activity, account settings and any changes you make to your profile are governed by these terms. This includes how we verify identity and what steps we take when access issues arise.
Transactions
Payments you make or receive through Touch 'n Go eWallet, DuitNow or FPX fall under this policy as far as our platform records are concerned. The payment provider's own terms apply separately to the transfer itself.
Site Content
Game titles available in the lobby — including content from PG Soft, Spadegaming, CQ9, Joker and Bigtime Gaming — are made available subject to these terms. Content availability depends on your region and applicable local law.
Third-Party Services
Services operated by payment processors, game studios or external platforms are not governed by these terms. We are not responsible for the terms, availability or conduct of those third parties, and you should review their policies independently.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
You have several practical options when it comes to managing how these terms apply to your account. Your transaction history — including Touch 'n Go eWallet deposits and DuitNow transfers — is accessible after login in the account dashboard, where the current state of your wallet activity is shown. If you notice a discrepancy in your recorded transactions, you can raise it with us before it becomes a dispute. Correcting your account details, such as contact information or linked payment methods, is done through the account settings page after authentication. We do not alter records on your behalf without a verified request. If you have a question about how a specific term applies to your situation, our support team can clarify — they do not make exceptions to the terms, but they can point you to the relevant clause and explain how it works in practice.
Review Your Records
Log in and open the transaction history section to see a full record of your account activity, including payment method entries and wallet movements.
Correct Account Details
Update contact information and linked payment details through the account settings panel. Changes take effect after the fields are saved and any required verification is complete.
Raise a Question
If a clause in these terms is unclear, contact support with the specific section in question. We will point you to the applicable part and explain how it applies to your account.
Request Support
For access issues, disputed transaction records or concerns about how these terms have been applied to your account, use the support contact paths on this page to open a case.
CONTACT PATHS
How to Reach Us About These Terms
If you have a question about how a specific clause applies to your account, or you need to raise a concern about a transaction recorded under your Touch 'n Go eWallet or DuitNow history, the support routes below are the right starting point. We handle policy questions separately from general account help — be specific about which part of the terms you are asking about when you write in.
Live Chat
Access live chat from the account dashboard after login. Use this for questions about how a specific term applies to your current session or a recent transaction.
Email Support
Write to our support address for detailed policy enquiries, including requests to review how a term has been applied to your account or a recorded payment entry.
Help Centre
The Help Centre lists common terms-related questions with direct answers. Check there first — many account and transaction scope questions are covered without needing to open a support case.
HOW WE HANDLE THIS
Data Handling, Security and Retention Under v333 Terms
We hold account data only for as long as it is needed to operate your membership and meet our obligations. Transaction records — including those linked to DuitNow and Touch 'n Go eWallet activity — are kept in line with the retention periods set out in these terms and applicable local requirements. You can request details about what we hold by contacting support.
Account Security
Access to your account is controlled through authenticated login. We do not share your credentials with third parties, and any changes to security settings require verification through the process shown in your account panel.
Data Handling
We process the account and transaction data needed to operate your membership. This includes payment method identifiers used with Touch 'n Go eWallet, DuitNow and FPX. We do not sell or transfer this data for marketing purposes.
Cookie Policy
Cookies are used to maintain your session and support account navigation. The types of cookies in use and how to manage them are set out in the separate cookie notice accessible from the footer of any page.
Requesting Changes
To request a correction to data we hold, or to ask about retention periods for a specific record, contact support with your account reference. We respond to verified requests in line with the timeframe stated in these terms.
TERMS FAQ
Frequently Asked Questions About These Terms
These answers cover the questions we receive most often about how our terms apply to accounts, transactions and member rights. If your question is not here, contact support with the specific clause or situation you are asking about.
Do these terms apply to all transactions, including Touch 'n Go eWallet and DuitNow?
Yes. Any payment action you take through your v333 account — including deposits and withdrawals via Touch 'n Go eWallet, DuitNow or FPX — falls within the scope of these terms as far as your account records are concerned. The payment provider's own terms apply separately to the transfer itself.
What happens if the terms are updated after I have already accepted them?
We publish the updated version on this page. If you continue to use your account after the update date, that action is treated as acceptance of the revised terms. We recommend checking this page before completing a significant transaction or account change.
How do I find out which version of the terms was in effect when a specific transaction was processed?
Contact support with your account reference and the date of the transaction in question. We can confirm which version was published at that time. Your transaction record in the account dashboard shows timestamps that help identify the relevant period.
Can I ask for the data v333 holds about my account?
Yes. Submit a request through our support email with your verified account details. We will respond with the scope of data held in line with the timeframe set out in these terms and applicable local requirements. Access depends on identity verification.
What should I do if I believe a term has been applied incorrectly to my account?
Raise the matter with support as soon as you notice it. Include the clause you are referring to and the account action or transaction you believe was affected. Support will review and explain the applicable process — they can escalate to the relevant team if needed.
Are these terms the same for all regions in Malaysia?
The terms apply to accounts where access is permitted under local law. Availability of certain features and services depends on the region and applicable local regulation. Where local law differs from or restricts a clause in these terms, local law takes precedence.
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